1. By browsing this area, the user accesses Soul Skin, accessible via the URL: https://www.soulskin.it/ . Browsing and placing a purchase order on the site entails acceptance of the Conditions and Data Protection Policies adopted by the site itself, indicated therein.
2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by
Company: Soul Skin by Ferrari Francesco
Headquarters: Via Acquedotto 110 – Ferrara
VAT number: 01819360387
3. Before accessing the products provided by the site, the user is required to read these General Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.
4. The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which Soul Skin reserves the right to modify unilaterally and without notice.
5. It is possible to use the site and therefore access the products provided by it and purchase them in the following languages:
English
1. These General Conditions of Sale govern the offer, submission, and acceptance of purchase orders for products on Soul Skin. They do not, however, govern the provision of services or the sale of products by parties other than the seller who are present on the same site through links, banners, or other hypertext links.
2. Before placing orders and purchasing products and services from other parties, we recommend checking their terms of sale.
1. To conclude the purchase contract, you will need to complete the electronic form and submit it following the instructions.
2. It contains a link to the General Conditions of Sale, images of each product and its price, the payment methods available, the delivery methods for the purchased products and the related shipping and delivery costs, a link to the conditions for exercising the right of withdrawal, and the methods and times for returning purchased products.
3. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the Information on the right of withdrawal and the processing of personal data.
4. The contract is concluded when the seller receives the completed form from the user, after verifying the accuracy of the data contained therein.
5. The buyer will be obligated to pay the price from the moment the online ordering process is completed. This will be done by clicking the “Place order” button at the end of the wizard.
6. Once the contract is concluded, the seller takes charge of the order for its fulfillment.
1. When completing the registration process, the user undertakes to follow the instructions on the site and to provide their personal data accurately and truthfully.
2. Confirmation will in any case exempt Soul Skin from any liability regarding the data provided by the user. The user undertakes to promptly inform Soul Skin of any changes to their data communicated at any time.
3. If the user provides inaccurate or incomplete data, or if there is a dispute from the interested parties regarding payments made, Soul Skin will have the right to not activate or suspend the service until the relevant deficiencies are rectified.
4. Upon the user’s first request to activate a profile, Soul Skin will assign the user a username and password. The user acknowledges that these identifiers constitute the system for validating the user’s access to the Services and the only system suitable for identifying the user. All actions performed through such access will be attributed to the user and will be binding on the user.
5. The user undertakes to maintain the confidentiality of his/her access data and to safeguard them with due care and diligence and not to transfer them, even temporarily, to third parties.
1. The products listed at https://www.soulskin.it/shop/ are actually available.
2. If the buyer requests cancellation of the order, thereby terminating the contract, Soul Skin will refund the amount paid within 7 days from the moment Soul Skin becomes aware of the buyer’s decision to terminate the contract.
1. Soul Skin markets:
Clothing, bags and accessories for men and women.
2. The offer is detailed on our website at the link: https://www.soulskin.it/shop/
1. The price of the products will be as indicated on the website from time to time, except in the case of an obvious error.
2. In the event of an error, Soul Skin will notify the buyer as soon as possible, allowing the order to be confirmed at the correct price or cancelled. In any case, Soul Skin will not be obliged to supply the goods sold at the incorrectly indicated lower price.
3. For countries in the European Union, prices for items include VAT and shipping is FREE.
4. For countries outside the European Union, local, import, and customs taxes are the responsibility of the customer. Shipping costs €25.00.
5. Prices are subject to change at any time. Changes do not affect orders for which an order confirmation has already been sent.
6. Once the desired products have been selected, they will be added to the cart. Simply follow the purchasing instructions, entering or verifying the requested information at each step of the process. Order details can be changed before payment.
7. Payment can be made via:
Bank Transfer
Credit Cards
PayPal
1. Soul Skin ships throughout the European Union and outside the European Union.
2. Soul Skin will only deliver to the user’s address, provided at the time of purchase.
3. Delivery is generally made within 3-8 days (outside the EU), or, if no delivery date is specified, within the estimated time frame when selecting the delivery method and, in any case, within a maximum of thirty days from the date of confirmation.
4. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the location of the order and how to arrange a new delivery.
5. If you are unable to be present at the agreed-upon delivery location at the agreed-upon time, please contact us again to arrange a new delivery date.
6. If delivery cannot take place for reasons beyond our control after thirty days from the date the order is available for delivery, we will assume that you intend to terminate the contract.
7. As a result of termination, all amounts will be refunded, including delivery costs, excluding any additional costs resulting from the choice of a delivery method other than the standard method offered, without undue delay and, in any case, within 14 days of the date of termination. Transportation costs resulting from termination may be additional, which will be borne by the buyer.
8. Shipping costs are the buyer’s responsibility and are explicitly highlighted when placing the order.
1. Risks relating to the products will pass to the buyer upon delivery. Ownership of the products is deemed acquired upon receipt of full payment of all amounts due for the products, including shipping costs, or upon delivery, if this occurs later.
1. The seller is responsible for any defects in the products offered on the site, including non-conformity of the items with the products ordered, pursuant to the provisions of Italian law.
2. If the buyer has entered into the contract as a consumer, or is any natural person acting on the site for purposes outside of any business or professional activity, this warranty is valid provided that the defect occurs within 24 months of the date of delivery of the products; that the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the buyer; and that the online return form is correctly completed.
3. In the event of non-conformity, the buyer who has entered into the contract as a consumer will have the right to have the products brought into conformity free of charge, through repair or replacement, or to obtain an appropriate price reduction or termination of the contract for the disputed goods and a subsequent refund of the price.
4. All return costs for defective products will be borne by the seller.
1. In accordance with applicable legal provisions, the buyer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
2. In the case of multiple purchases made by the buyer in a single order and delivered separately, the 14-day period begins from the date of receipt of the last product.
3. The user wishing to exercise the right of withdrawal must notify Soul Skin via an explicit declaration, which can be sent by email to: info@soulskin.it, specifying as the SUBJECT: withdrawal request – order number. You will receive a reply within 24 hours with instructions on how to proceed with the return.
NB: For orders outside the EU, shipping costs and/or customs duties will not be refunded; these will be covered entirely by the customer.
6. The goods must be returned intact, in their original packaging, complete in all their parts and with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum of 7 days, including any shipping costs for orders within the EU.
7. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may withhold the refund until receipt of the goods or until the buyer has demonstrated that they have returned the goods.
8. The right of withdrawal will not apply if Soul Skin products are included in the categories set out in art. 59 of Legislative Decree 206/2005.
9. The site will process the refund using the same payment method chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise their right of withdrawal, they must provide their bank details: IBAN, SWIFT and BIC necessary for the refund.
1. The buyer’s data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to art. 13 of EU Regulation 2016/679 (Privacy Policy).
2. The information is available at the following link: https://www.soulskin.it/privacy-policy/
1. In the event that one of the clauses of these General Conditions of Sale is invalid for any reason whatsoever, this shall in no way compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
1. Any information requests can be sent by email to the following address: info@soulskin.it
1. These General Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any other mandatory prevailing law of the buyer’s country of habitual residence. Consequently, the interpretation, execution, and termination of the General Conditions of Sale are subject exclusively to Italian law.
2. Any disputes inherent and/or consequential hereto shall be resolved exclusively by the Italian judicial authority, at the court of Ferrara.
Updated: February 18, 2021